Refund policy

Inter-library loans

You have the right to cancel your request within 7 working days from the date of payment (Consumer Protection (Distance Selling) Regulations 2000).

Cancellations must be made in writing, either by email or by post to The Library, Tavistock and Portman NHS Foundation Trust, 120 Belsize Lane, London, NW3 5BA.

How and when will I be refunded?

We will refund you to either the PayPal account or credit card from which original payment was made within 30 days of receipt of notice of cancellation.

The Tavistock and Portman NHS Foundation Trust Library reserves the right to change the content and delivery of our services without notice.

Library membership refund Policy

You have the right to cancel your library membership within 14 working days from the date of payment (Consumer Protection (Distance Selling) Regulations 2000). All cancellations are subject to an administration fee of £10.00.Membership cancellations must be made in writing, either by email or by post to Membership Services, Tavistock and Portman NHS Foundation Trust Library, 120 Belsize Lane, London, NW3 5BA.

How and when will I be refunded?

We will refund you to either the PayPal account or credit card from which original payment was made within 30 days of receipt of notice of cancellation.

The Tavistock and Portman NHS Foundation Trust Library reserves the right to change the content and delivery of our services without notice.

The Tavistock and Portman NHS Foundation Trust Library reserves the right to change the content and delivery of our services without notice.

This refund policy applies to external fee-paying library members only.

Help for general enquiries about using library services please email the library enquiry desk.

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